1What it does
A custom HighLevel Voice AI assistant answers on an LC Phone number, uses website knowledge, books discovery calls and transfers callers only when they are clients asking for Hasib.
2Who it is for
- Industry
- Agency
- Platform
- HighLevel
- Category
- Voice AI
- Tools used
- HighLevel Voice AILC PhoneCalendarsKnowledge baseGPT-4.1
3How it works
Every step, in order, is in Workflow at a glance, pinned on the right as you scroll.
- 01 Trigger
Inbound calls to an LC Phone number, with outbound enabled for leads who inquired about an appointment but never booked.
- 02 AI / action
Create a custom agent rather than a marketplace agent. Choose Beth, an English female voice with a British accent, and GPT-4.1.
- 03 Action + wait
Add call transfer only if the caller wants to speak to Hasib and is a client. Use the message please wait while we transfer the call.
- 04 Action
Connect the Quick discovery call calendar, collect full name, email and phone, and enable auto-confirm. He usually leaves reschedule and cancel off.
- 05 Action
Crawl all 25 website pages into the knowledge base and instruct the agent to use it for services, pricing, location and contact details.
- 06 Action + wait
Set the business timezone, a 10-minute call maximum, two idle reminders after 4 seconds, a 15-second silence cutoff and a 0.5-second wait before speaking.
- 07 Action
Set temperature to 0, enable back-channeling at 0.8 frequency and stay silent on hold phrases. Send a post-call email notification; a thank-you SMS workflow is optional.
- 08 AI / action
For outbound, enable ID verification, disclose that this is Hasib's AI assistant and provide opt-out. Set voicemail detection to a static message and IVR detection to hang up.
- 09 Action + wait
Test booking and knowledge answers. Add booking prompt rules for speaking times and confirming email. Raise the speaking wait to 1 second if the agent interrupts.
- Trigger
- Inbound calls to an LC Phone number, with outbound enabled for leads who inquired about an appointment but never booked.
- AI step
- "You are Beth, an AI personal assistant for [me] focused on assisting my clients and prospects. Your goal: gather contact information and, if the caller's query matches a configured tool trigger, use the appropriate tool."
4How it went
Hasib rates the web-call test about 80% accurate. Beth offered slots, answered a white-label Google Ads question and booked Wednesday July 8 at 5:00. It said 5:00 a.m. awkwardly, misheard the email and phone number, needed corrections and asked for confirmation again.
Only what the source reports. Numbers above come from the source.
5Worth knowing
- Keep the prompt headings: role and objective, handling caller queries, logic and rules, general rules, structured call flow, call conclusion.
- First message: "Hello, you have reached Hasib's phone number. How can I help?" The transfer condition is intended to stop every caller from reaching him.
- The outbound limits shown were up to 1,000 calls per day per location, calls between 8 am and 8 pm in contact time, and no second call to the same contact that day.
- AI usage is billed separately from the GHL plan, through pay as you go or the $97/month unlimited AI employee option. Check pricing for the chosen model.
6Recipe
Creator's prompt Taken from the source as published.
"You are Beth, an AI personal assistant for [me] focused on assisting my clients and prospects. Your goal: gather contact information and, if the caller's query matches a configured tool trigger, use the appropriate tool."