1What it does
One Review Received trigger, three workflows by rating. 4 and 5 star replies draft and post on a delay. 3 star drafts and waits for a person. 1 and 2 star draft and go nowhere until someone reads them.
2Who it is for
- Industry
- Home services
- Platform
- HighLevel
- Category
- Reviews
- Tools used
- HighLevel Reviews AIReview Received triggerInternal notification
3How it works
Every step, in order, is in Workflow at a glance, pinned on the right as you scroll.
Setup (one time)
- 01 Setup
Feed the AI job details so replies are specific.
Flow A: rating 4 to 5
- 01 Trigger
Review Received, rating 4 to 5
- 02 AI / action + wait
Workflow A: rating 4 to 5, Reviews AI Auto-Pilot with a wait before sending.
Flow B: rating 3
- 01 Trigger
Review Received, rating 3
- 02 Action
Workflow B: rating 3, draft only, internal notification to approve.
Flow C: rating 1 to 2
- 01 Trigger
Review Received, rating 1 to 2
- 02 Action
Workflow C: rating 1 to 2, draft only, internal notification, human writes the final reply.
- Trigger
- Review Received (filters: spam, source, rating 1 to 5).
- AI step
- Suggestive or Auto-Pilot mode in Reviews AI, with a response style per star rating.
4How it went
Source says replies cost about a cent each. It cites a BrightLocal survey: 19% of people expect a same-day reply, up from 6% the year before. No client results reported.
Only what the source reports. The source did not report numbers.
5Worth knowing
- The Review Received trigger is contactless. You cannot text, tag or campaign the reviewer from it. Only internal notifications work.
- Google notifies the reviewer when you reply, and the reply is public under the business name.
- Never offer anything in exchange for changing or removing a review. Google treats that as fake content.
- Test: read the draft out loud. If any company in town could have sent it, add more job detail.
6Recipe
Adapted from source Reworded or reconstructed from what the source shows.
Rating 4-5 reply style: "Thank the reviewer by first name. Mention one specific detail from their review. One or two sentences. No discount offers. Sign off as {{owner_first_name}}."
Rating 1-3: draft only, then notify {{owner}}: "Draft ready for a {{rating}}-star {{source}} review. Approve before it posts."7Source
Open the original YouTube by On Point Tech Solutions (Mike Le) →
Source opened and read on 2026-10-11.