1What it does
Connect Instagram to HighLevel, build the knowledge base from the owner's last 50 DMs, and give the bot one job: get them booked. Complaints and refunds hand off to a human. Comments like 'price' trigger a DM with the booking link.
2Who it is for
- Industry
- Med spa
- Platform
- HighLevel
- Category
- Conversation AI
- Tools used
- HighLevel Conversation AIInstagramWorkflows
3How it works
Every step, in order, is in Workflow at a glance, pinned on the right as you scroll.
Setup (one time)
- 01 Setup
Link the Instagram professional account to the Facebook Page and connect both in HighLevel.
- 02 Setup
Collect the 10 to 15 repeat questions from the last 50 DMs.
- 03 Setup
Write one-line answers into the knowledge base.
Runtime
- 01 Trigger
Inbound Instagram DM or a keyword comment on a post.
- 02 Action
Every answer ends with a next step, for example 'Want me to check Saturday for you?'.
- 03 Action
First message says it is an assistant.
- 04 Action
Handoff for complaints, refunds, medical questions: notify owner and tag.
- 05 Action
Comment-to-DM workflow for keywords like 'price'.
- Trigger
- Inbound Instagram DM or a keyword comment on a post.
- AI step
- Hi, I'm {{business}}'s assistant. I can answer questions and book you in.
4How it went
Unknown. The source shows the build but does not report results.
Only what the source reports. The source did not report numbers.
5Worth knowing
- Meta gives 24 hours to reply to a DM. After that, only a human can reply, for 7 more days.
- Meta's rules require bots to say they are automated.
- Test with 'how much' (no context), an angry complaint and a message in another language.
6Recipe
Adapted from source Reworded or reconstructed from what the source shows.
Bot goal: book an appointment.
Rules: answer only from the knowledge base. End every reply with one booking question. If the message is a complaint, refund or medical question, reply 'I'm passing this to {{owner}}. You'll hear back personally today.' and stop.