1What it does
A builder set up a Voice AI receptionist for a dental client and shared what made it work: real service menus and pricing as PDFs, edge-case instructions, a connected calendar and an emergency transfer.
2Who it is for
- Industry
- Dental
- Platform
- HighLevel
- Category
- Voice AI
- Tools used
- HighLevel Voice AIAgent StudioElevenLabs voiceCalendars
3How it works
Every step, in order, is in Workflow at a glance, pinned on the right as you scroll.
- 01 Trigger
Inbound call to the practice.
- 02 Action
Upload the actual service menu, pricing tiers and intake forms as PDFs, not a generic FAQ.
- 03 Action
Add edge-case lines, for example what to say when someone asks for the owner by name.
- 04 Action
Connect a specific calendar so the agent can offer and book real slots.
- 05 Action
Emergency Transfer on keywords like 'emergency' or 'urgent' to the client's mobile.
- 06 Action
Test with the Call Me simulator; listen for lag and tune the ElevenLabs voice.
- Trigger
- Inbound call to the practice.
- AI step
- Persona 'Sarah', lead coordinator. Empathetic tone. If a patient mentions pain, prioritize an emergency slot.
4How it went
The poster says the edge-case line about the owner 'saved several awkward calls'. Commenters reported similar builds for an HVAC company and a multi-location eye clinic; the eye clinic used a human hybrid for HIPAA reasons. No booking numbers given.
Only what the source reports. The source did not report numbers.
5Worth knowing
- Most setups fail silently: fine in testing, vague answers in real calls.
- If it lags, check the knowledge base size.
- Medical, legal and dental clients need a live transfer path.
6Recipe
Adapted from source Reworded or reconstructed from what the source shows.
You are Sarah, the lead coordinator for {{practice}}. Your tone is warm and reassuring.
If a patient mentions pain, offer the earliest emergency slot first.
If they ask about pricing, give only the ranges in the knowledge base.
If the caller asks for the dentist or owner by name, say they are with a patient and offer to take a priority message.
If the caller says emergency or urgent, transfer the call.7Source
Open the original Reddit r/gohighlevel by r/gohighlevel user →
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