1What it does
Gmail forwards support emails to a Make mail hook. ChatGPT writes a short summary, and Slack gets a threaded message so nothing gets missed.
2Who it is for
- Industry
- Agency
- Platform
- Make
- Category
- Support triage
- Tools used
- MakeGmailOpenAISlack
3How it works
Every step, in order, is in Workflow at a glance, pinned on the right as you scroll.
- 01 Trigger
Email forwarded to a Make custom mail hook.
- 02 Action
Set up a Make custom mail hook and a Gmail forwarding filter.
- 03 AI / action
ChatGPT module summarizes the email.
- 04 Action
Post to a Slack channel; replies on the same email go into the same thread.
- 05 Action
Choose bot vs user posting.
- Trigger
- Email forwarded to a Make custom mail hook.
- AI step
- Summarize this support email in two sentences and list what the customer is asking for.
4How it went
Unknown. The source shows the build but does not report results.
Only what the source reports. The source did not report numbers.
5Worth knowing
- Gmail forwarding needs a confirmation step before it works.
- Store the Slack thread timestamp so follow-ups land in the same thread.
6Recipe
Written by Builds That Work The source did not publish this. We wrote it as a starting point.
Prompt: "Summarize this support email in 2 sentences. Then list the customer's requests as bullets. Flag URGENT if they mention a deadline, outage or refund.\n\n{{email.text}}"7Source
Open the original YouTube by Aaron Delz (ClickLaunch) →
Source opened and read on 2026-10-11.